Customer Management Services
Fort Wainwright
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Customer Management Services
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Customer Management Services (CMS) - The Voice of the People - provides members of the Fort Wainwright community with the means to voice their concerns/satisfaction with the support services available on the installation. The Interactive Customer Evaluation (ICE),constituent specific surveys, focus groups, and assessment are some of the feedback avenues utilized to empower customers and evaluate the quality of the service delivery.
Additionally, CMS facilitates the Installation Action Council (IAC), the customer-based forum to receive local issues for consideration and resolution.
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CMS serves to synchronize, evaluate and improve the delivery and receipt of programs and services for all constituents Active, Reserve, National Guard, family members, civilians, retirees and veterans. |
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What is ICE? - INTERACTIVE CUSTOMER EVALUATION (ICE) ICE allows you to rate services and products available to you throughout U.S. Army Garrison, Fort Wainwright as well as any other military/Army installation you may visit. Your comments are critical to improving our programs and ensuring the highest quality customer service you expect. |